Do you have motivation problems with your business teams? Are you losing precious time and money inside your organization? Do you know that the answer to this issue is right in front of you but hidden behind something simple?
Many organizations and small businesses have these same problems. It comes down to the flow of information through the company. From the frontend, production processes to the backend administration activities the line of sight of information is so critical to the result. Ask yourself how your teams know what is happening inside the business?
If the answer is not simple to explain then your information process is to complicated for your teams to use effectively. Here are 3 key areas to look at to identify and improve this vital breakdown in the flow.
Take a walk around the company. Whether it is bricks and mortar or virtual makes no difference. Ask how each person knows they are doing what is best for the business at each moment during the day? Like any sporting event. There are stats, standings, and plays to learn. During the game, only the result matters. Your teams need to know they are on the right track and making the right decisions that lead to a win for the business.
Transparency of Information
A structured work system should be simple and easily explained. As Albert Einstein taught us “If you cannot explain it simply, you do not understand it well enough.” The ideal state for a process is you can show anyone your business flow, expectations, and results. The areas that are successful and where the flow is struggling. Remember, if you cannot measure it, you cannot improve it. Ensure everyone in your organization can easily understand what is working and can focus on what is not. This inspires innovation.
The Sacred Cow
One of the largest barriers to opening up the performance, responsiveness, and effectiveness of any business is uncovering the knowledge and processes that only a few people on the team understand. This includes where time and energy are spent. I call these unknown areas sacred cows. They are the ideals and systems protected because they provide security and a false sense of self-importance. Uncovering these mysteries and evaluating their performance will bring a new level of achievement to business results.
Be diligent in your pursuit of business performance. Ensure your teams understand that the health of the company is in the results of the entire organization. If each person only focuses on the tasks assigned to them, there will always be a disconnect and the result will be a lack of performance and innovation. Open the blinds on your business flow and engage all your teams in the improvements.